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Support Center

Find answers to common questions or get in touch with our team.

Frequently Asked Questions

How do I create a talking pet video?

Open the app, tap the upload button, select a photo of your pet, choose "Talk" mode, type the text you want your pet to say, and tap "Generate". Your video will be ready in seconds.

What kind of photos work best?

Clear, front-facing photos of your pet work best. Make sure the face is well-lit and not obstructed. Photos of dogs, cats, rabbits, and most common pets are supported.

Is my pet's photo stored on your servers?

Photos are processed securely and automatically deleted within 24 hours. We do not use your photos for AI training or any other purpose beyond generating your requested video.

How do I cancel my subscription?

Subscriptions are managed through your device's app store:
iOS: Settings → Apple ID → Subscriptions → AGIPaw → Cancel
Android: Google Play → Payments & Subscriptions → Subscriptions → AGIPaw → Cancel

Can I get a refund?

Refunds are handled by Apple or Google depending on your platform. Please contact their support for refund requests. We're happy to help with any billing questions.

What languages are supported for talking?

Currently supported languages include English, Chinese (Mandarin), Japanese, Korean, Spanish, French, German, Portuguese, and more. We're continuously adding new languages.

How do I delete my account?

You can request account deletion by emailing privacy@agipaw.ai or through the app's Settings → Account → Delete Account. All associated data will be permanently removed within 30 days.

Still Need Help?

Contact Our Support Team

We typically respond within 24 hours.

Email support@agipaw.ai